Privacy Policy

Privacy Policy

At IT Accessories, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our WooCommerce-powered online store at: https://www.itaccessories.co.ke/

Who We Are

We are a technology solutions provider based in Nairobi, Kenya, offering hardware, software, and IT services to individuals, businesses, and institutions.

What We Collect and Store

While you visit our site, we collect the following data to support your shopping and browsing experience:

  • Products viewed – to display recently viewed items.
  • Location, IP address, and browser type – for delivery and tax estimates.
  • Shipping address – to calculate delivery options.
  • Cookies – to keep track of your cart, remember your login/session, and enable faster checkout.

When you purchase from us, we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment method details
  • (Optional) Account credentials if you create one

We use this information to:

  • Process and deliver your order
  • Send order and shipping updates
  • Respond to inquiries
  • Improve your experience on our site
  • Meet legal and tax obligations

If you create an account, your personal information will be stored and used to pre-fill future checkout forms.

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, plus the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string from your email (hash) may be shared with the Gravatar service to check if you are using it.  After approval, your profile picture will be visible alongside your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract this information if it’s included.

Cookies

Our site uses cookies to enhance your experience:

  • If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience (lasts one year).
  • A temporary cookie is set when you visit the login page to test if your browser accepts cookies (discarded on closing your browser).
  • Login cookies last two days; screen preference cookies last one year. Selecting “Remember Me” extends login persistence to two weeks. Logging out removes login cookies.
  • If you edit or publish an article, a cookie will be saved in your browser. It expires after 1 day and stores no personal data.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves exactly as if you had visited those websites directly.

These sites may collect data, use cookies, track interactions, and link data with your account if you are logged in to their platform.

Payments

We accept secure payments through:

  • M-Pesa (via Paybill or Till Number)
  • Debit/Credit Cards (via secure payment gateways)
  • Bank Transfers (verified manually)
  • Other local options listed at checkout

We do not store your debit/credit card details. All payments are processed securely by third-party gateways compliant with PCI-DSS standards.

Who We Share Your Data With

Order data and contact details are accessible by internal staff (admin, sales, and delivery).

We share data only with:

  • Logistics partners (to deliver your order)
  • Payment processors (to handle transactions)
  • Government or legal authorities, when required by law

If you request a password reset, your IP address will be included in the reset email.

Visitor comments may be checked through an automated spam detection service.

We never sell your data to third parties.

How Long We Retain Your Data

  • Comments: Retained indefinitely, along with metadata, to auto-approve follow-ups.
  • Registered users: Personal information is stored in your profile. You can see, edit, or delete your information anytime (except username). Website administrators can also see and edit it.
  • Orders and billing information: Retained for 5 years for compliance with Kenya Revenue Authority (KRA) requirements.

Your Rights Over Your Data

You have the right to:

  • Access personal data we hold about you.
  • Correct inaccurate or outdated information.
  • Request deletion of your personal data (unless legally required to retain it).
  • Withdraw consent for marketing communications.
  • Receive an exported file of your data if you have an account or have left comments.

To exercise these rights, please contact us using the details below.

How We Protect Your Data

We secure your personal information with:

  • SSL encryption for safe browsing and checkout.
  • Access controls to limit staff handling sensitive data.
  • Secure servers and regular backups.

We regularly review and update our security measures to ensure your data remains protected.

Marketing & Communication

With your permission, we may send you:

  • Product updates
  • Special promotions
  • Order and shipping notifications

You can opt out at any time using the unsubscribe link in our emails or by contacting us directly.

Third-Party Services

Our site may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be posted on our website. Continued use of our site constitutes acceptance of any revised terms.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: sales@itaccessories.co.ke
Phone/WhatsApp: +254 (0) 722 359 371

Physical Address:
IT Accessories
Town House, 4th Floor, Room 406
Kaunda Street, Nairobi CBD, Kenya