Payment Policy & Terms

Payment Policy & Terms

Account Levels & Payment Structures

  1. a) Retail Accounts

Payment Terms: 100% upfront
Order Processing: Begins only after payment confirmation
Payment Methods: Mobile Money (M-Pesa), Debit/Credit Card, Bank Transfer

Customer Guideline:
For retail customers, all orders must be fully paid before processing. This ensures faster confirmation and delivery of your products.

  1. b) Wholesale Accounts

Default Payment: 100% upfront

Eligible Terms (on approval):

  • P.O.D (Payment on Delivery)
  • Credit Terms: Net 7, Net 14, or Net 30 Days (based on agreement)

Customer Guideline:
Wholesale customers may qualify for extended credit terms after approval. This allows flexibility in payment, but upfront payment remains the standard option unless otherwise agreed.

Invoicing

Invoices are automatically generated upon order confirmation. They include:

  • Total amount
  • Payment instructions
  • Due dates
  • Any applicable tax charges

Customer Guideline:
Please check your invoice carefully for payment instructions and due dates. Credit-approved accounts will see their agreed terms clearly displayed on the invoice.

Accepted Payment Methods

Mobile Money (M-Pesa)
Availability: Worldwide where applicable
Notes: Instant settlement

Debit/Credit Cards
Availability: Global
Notes: Secured via payment gateway

Bank Transfer
Availability: Local & Regional
Notes: 1–3 business days with invoice reference

Cheques
Availability: Corporate Clients
Notes: Requires clearance (3–5 business days)

Payment on Delivery (P.O.D)
Availability: Wholesale Only
Notes: Requires prior written approval

Customer Guideline:
You may choose the payment method most convenient for you. Please note that some options, like bank transfers and cheques, take longer to clear. If you require Payment on Delivery, prior approval is necessary.

Ownership & Late Payment

All goods remain the property of IT Accessories until fully paid.

Late payments on credit-approved accounts attract a 5% monthly penalty.

Consistent failure to pay may result in:

  • Account suspension
  • Revocation of credit privileges
  • Engagement of collection services or legal action

Customer Guideline:
Ensure timely payment to avoid penalties and possible suspension of services. Ownership of goods transfers only after full settlement of the invoice.

Refunds & Disputes

Refunds apply only for:

  • Pre-dispatch cancellations
  • Incorrect deliveries
  • Confirmed stock issues

Disputes must be reported within 5 business days of receipt.

Refunds are issued within 14 business days to the original payment method.

Customer Guideline:
Report any issues with your order as soon as possible. Refunds will only be processed for valid reasons, and always to the original payment method used.

Policy Updates

This policy is subject to updates at the discretion of IT Accessories. Customers will be deemed to have accepted revised terms by continuing to use the platform after changes are published.

Customer Guideline:
We encourage you to review our policy regularly. Any updates will apply automatically, so staying informed helps avoid misunderstandings.

Get in Touch with IT Accessories

We’re here to help you find the right tech solutions for your home, office, or enterprise. For queries, quotations, or bulk orders, contact us via:

Email: sales@itaccessories.co.ke
Phone/WhatsApp: +254 (0) 722 359 371

Physical Address:
IT Accessories
Town House, 4th Floor, Room 406
Kaunda Street, Nairobi CBD, Kenya

Customer Guideline:
Reach out to us for assistance with your orders, quotations, or support needs. Our team is always available to help.